Privacy notice: Chat with Jeni
Effective Date: 01/10/2026
This notice explains how we handle personal information when you use the chat with Jeni Bello on this website. It applies in addition to our general Privacy Policy, which covers the website and the shop. Your chat account is completely separate from any shop account, even if you use the same email address. Our Chat Terms explain the rules of the chat.
1. Who we are
The chat is operated by administrator of website (“we”, “us”). We decide how and why your chat data is used. You can contact us at jenibello86@gmail.com.
2. Jeni is an AI character
Jeni Bello is an artificial intelligence character, not a real person. Her replies are written by AI language models. Her daily life, friends, family and feelings are fictional. Her replies can be wrong or inappropriate, and they are not medical, legal, financial or any other professional advice. The chat is not an emergency service. If you are in danger or thinking about hurting yourself, contact your local emergency number or a crisis line in your country.
3. Who can use the chat
The chat is only for people aged 18 or older. When you sign up, you confirm that you are 18 or older. We cannot verify your age. If we learn or suspect that someone is under 18, we limit what the chat can do for that account and we may delete the account and its data. We do not knowingly collect personal information from anyone under 18.
4. What we collect and why
- Account details: your email address, the name or nickname you choose, and your password. We never store your password itself, only a protected one-way “hash”. We also keep the time you confirmed you are 18+ and accepted our terms, when the account was created, when you last logged in or visited the chat, and whether your email is confirmed. Why: to create and secure your account and to provide the chat. Legal basis (where GDPR applies): performing our agreement with you.
- Your messages and Jeni’s replies, with their dates and times. Why: to run the conversation, to show you your history, and to let Jeni answer in context. Legal basis: performing our agreement with you.
- Notes Jeni keeps about you (a short summary of your chats and a few facts you told her, such as your name or what you do). An AI model writes these notes from your messages so Jeni can remember you. We instruct it to leave out sensitive details, but it can make mistakes. Why: so the conversation feels continuous. Legal basis: performing our agreement with you.
- Closeness level and safety information: we count the days you were active and your messages and use them to work out a “closeness level” that decides how personal Jeni’s answers are. We also record warnings if messages break our rules (for example explicit requests or abuse) and whether you may be under 18. This is a simple automated calculation based on your chat activity. It has no legal or similarly significant effect on you, but it can limit or pause the chat. Why: to run the character as designed and to keep the chat safe. Legal basis: our legitimate interests in safety and abuse prevention.
- Your settings: whether you want email notifications and whether Jeni may write to you first. Legal basis: your consent, which you can withdraw at any time in the chat settings.
- Technical data: a login cookie (see section 9) and, for a short time, a scrambled form of your IP address used only to limit sign-up and login attempts. Our hosting provider also keeps normal server logs. Why: security and abuse prevention. Legal basis: our legitimate interests.
We do not sell your personal information, and we do not share it for advertising.
5. Who receives your messages
To write Jeni’s replies, we send the recent part of your conversation, together with your notes and your first name or nickname, to AI service providers. At the time of writing these are Groq and Google (Gemini API). We may add or replace providers and will keep this list up to date. These providers process your messages on our behalf, in countries that can include the United States.
Providers have their own rules. Especially on free or unpaid plans, a provider may keep the text we send and may use it to improve its services, and its staff may sometimes review it. For this reason, please do not share sensitive information in the chat (see section 13). Please read the providers’ privacy terms: GROQ and GEMINI.
We also use our hosting provider to store the data, and an email service to send you emails.
6. Who can see your conversations
The administrator of this website can open account lists and conversations in the admin area, for example to keep the chat safe, to handle complaints and abuse, to fix problems and to improve how Jeni behaves. Our hosting provider and the AI providers above can technically access data they process for us. We do not read conversations for any other purpose.
7. Emails
We email you to confirm your address and to reset your password if you ask. If you switch it on in the chat settings, we also email you when Jeni replies late or writes to you first. These notification emails never contain the text of the message. They contain an unsubscribe link, and you can switch them off in the settings at any time. We send no marketing emails from the chat.
8. Messages that Jeni starts
If you have not chatted for 7 days, Jeni may send you one message. If you do not answer, she will not write again until you reply, and then the 7 days start over. You can turn this off in the chat settings.
9. Cookies
The chat uses one cookie, jp_session, which keeps you logged in. It is strictly necessary for the chat to work, it is not used for tracking or advertising, and it expires after 30 days without use or when you log out. The rest of the website may use other cookies, which are described in our general policy.
10. How long we keep data
- Account, messages and notes: until you delete them (see section 11) or until your account has not been used for 2 years, after which we delete it automatically.
- Accounts whose email was never confirmed: deleted after 7 days.
- Login sessions: expire after 30 days without use.
- Short-term technical records for abuse protection: up to 1 hour.
- Backups: data you delete may remain in our server backups for up to 30 days before it disappears.
- We may keep limited information longer if the law requires it or to deal with abuse or legal claims.
11. Your choices and rights
In the chat you can:
- delete your chat history and everything Jeni remembers about you (“Delete my chat history”),
- delete your whole account and all related data (“Delete my account”),
- turn email notifications and Jeni’s first message on or off (“Settings”),
- use the unsubscribe link in any notification email.
By email to jenibello86@gmail.com you can ask us to give you a copy of your data, correct it, delete it, restrict or stop certain uses, or send it to you in a portable format. We will answer within the time the law requires (usually one month). Depending on where you live (for example the European Economic Area, the United Kingdom, or California) you have rights under the local law, including the right to complain to your data protection authority. We will not treat you worse for using your rights.
12. Security
The chat works over an encrypted (HTTPS) connection. Passwords are stored only as protected hashes. Chat accounts are kept completely separate from website and shop accounts and cannot be used to log in to the shop or the admin area. Access to stored data is limited to the site administrator. No system is perfectly secure, so please choose a strong, unique password.
13. Please do not share sensitive information
Please do not tell Jeni things such as your health or medical details, sexual life, religion, political views, financial or bank details, government ID numbers, passwords, or your exact address. Anything you write is sent to the AI providers described above. Never share information about other people that you should not share.
14. International transfers
Your data is stored on servers and processed by AI providers that may be in other countries, including the United States. Where required, we rely on appropriate safeguards for these transfers.
15. Changes
We may update this notice, for example when we change AI providers or features. We will change the date at the top, and for important changes we will tell you in the chat or by email.
16. Contact
Questions or requests about the chat and your data: jenibello86@gmail.com.
